Privacy Policy
Aurora Refrigerator Repair · Last Updated: October 2026
This Privacy Policy describes how Aurora Refrigerator Repair (“we,” “us,” or “our”) collects, uses, and protects information when you visit our website or contact us for service. We take your privacy seriously and handle your information with care.
Information We Collect
Information You Provide Directly
When you contact us by phone, through our contact form, or by email, we may collect:
- Your name
- Phone number and email address
- Service address in Aurora, CO
- Description of your refrigerator problem
- Appliance make, model, and approximate age
We collect only the information needed to schedule and complete your repair service. We do not collect payment card numbers through this website — payment is handled in person at time of service.
Information Collected Automatically
When you visit our website, standard web server logs and analytics tools may collect:
- IP address and general geographic location (city/region level)
- Browser type and operating system
- Pages visited and time spent on the site
- Referring website (how you found us)
This information is used in aggregate to understand how people find and use our website. It is not linked to any individual’s identity.
How We Use Your Information
We use the information you provide to:
- Schedule and confirm repair service appointments
- Contact you about your service request or appointment
- Follow up after service to confirm satisfaction
- Respond to questions or warranty requests
We do not use your contact information for marketing purposes beyond direct follow-up related to your service. We do not sell your information to third parties.
Cookies and Tracking
Our website may use cookies — small text files stored in your browser — to remember your preferences and help the site function. We may also use third-party analytics tools such as Google Analytics to understand site traffic in aggregate. You can disable cookies in your browser settings; this will not affect your ability to use the site or contact us for service.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:
- Service providers: Scheduling software or communication tools we use to manage appointments (these providers are bound by confidentiality)
- Legal requirements: If required by law, court order, or to protect the safety of persons or property
- Business transfer: In the unlikely event of a sale or transfer of the business, customer information may transfer as part of that transaction
Data Retention
We retain your contact and service information for as long as reasonably necessary to support warranty claims, answer follow-up questions, and maintain service records. You may request deletion of your personal information at any time by contacting us directly.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of any follow-up communications
To exercise any of these rights, contact us at (720) 606-7970 or through our contact page.
Children’s Privacy
Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Security
We take reasonable precautions to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party sites (such as manufacturer warranty pages or parts suppliers). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.
Contact Us
Questions about this Privacy Policy? Contact us:
Aurora Refrigerator Repair
Gateway Business Center, 10255 E 25th Ave, Ste A-12
Aurora, CO 80010
Phone: (720) 606-7970